FAQs & FYIs
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What can I expect before my appointment?
After booking, about 24 hrs prior to your appointment, you will be contacted by your therapist to confirm and discuss the details of your appointment. On the day of the appointment your therapist will arrive 15 minutes prior to your appointment to set up.
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What will happen during my treatment?
During your treatment, you will receive a traditional massage relevant to the service(s) that you booked. Draping is REQUIRED, at all times, and STRICTLY enforced. Therapist will not stay inside the room during times of dress/undress. It is important that during your treatment, you mention to the therapist if you need any further adjustments or accommodations. Additionally, your therapist will check in with you to make sure your treatment is satisfactory.
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What can I expect after my appointment?
After your appointment, you can expect to receive wellness and product suggestions. This is the time to discuss your next appointment and any concerns you may have with your therapist. Please allow an additional 15 minutes after your appointment, for therapist to clean and pack up equipment.
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Payment & Cancel Policy
Pure Touch has a 24 hour cancellation policy. If for any reason you are not able to contact us within 24 hrs to cancel, you will be charged 50% of the total amount of your service. ALL appointments must be secured with a credit or debit card. Your card will not be charged until after the service is completed. If you would like to change your method of payment at the time of service please let your therapist know. Accepted methods of payment are Zelle, Cashapp, Venmo and cash. Payments can be made in full at time of booking or paid in full at time of service.
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Disclaimers
Pure Touch is strictly a wellness service. By booking services with Pure Touch you acknowledge that you have read and understand the rules and regulations set forth and consent to be treated. ONLY wellness services will be performed relevant to the treatment that you book. Never at any time will Pure Touch and its affiliates engage in any other services that are not relevant to those stated on this website. Pure Touch and its affiliates reserves the right to cancel any treatment with or without notice and/or refund if client is deemed to be inappropriate, disrespectful or intimidating to the therapist.
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Disclaimers
Based on the nature of your treatment, Pure Touch and its affiliates may suggest products and/or home based activities or wellness routines to further enhance your experience and increase the longevity of your relief between services. Any wellness recommendation(s) made by Pure Touch and its affiliates are NOT intended to diagnose, treat or cure any health conditions. Please consult your doctor before following any wellness recommendations made by Pure Touch.